Refund policy

At Famunera, we aim to provide clear and transparent terms regarding payments, subscriptions, returns, and refunds. By purchasing or subscribing to any Famunera service, you agree to the following policy.

1. Subscription Payments

All subscription payments made to Famunera are final and non-refundable once payment has been received and the subscription has been activated or made available to the customer.

This applies to monthly, quarterly, annual, and other subscription plans offered by Famunera.

Once Famunera has received a subscription payment, customers will not be entitled to a refund merely because they:

• Change their mind after purchasing a subscription;
• Decide not to use the service;
• Use the service only partially;
• Forget to cancel before a renewal date; or
• No longer require the subscribed service.

Except where required by applicable law or expressly stated otherwise by Famunera, subscription fees already paid will not be refunded, credited, or prorated.

2. Subscription Cancellation

Customers may cancel a subscription in accordance with the cancellation options provided by Famunera.

Cancellation prevents future renewals where applicable but does not result in a refund of subscription fees already received by Famunera.

Where the subscription provides access for a defined billing period, a customer who cancels may continue to access the applicable service until the end of the paid subscription period, unless the service terms provide otherwise.

3. Automatic Renewals

Where a subscription is set to renew automatically, the customer is responsible for canceling the subscription before the applicable renewal date if they do not wish to be charged for another billing period.

Once a renewal payment has been successfully processed and received by Famunera, that payment is non-refundable, except where a refund is required by applicable law.

4. Duplicate or Incorrect Charges

If you believe that Famunera has charged you more than once for the same subscription, charged an incorrect amount, or processed a payment in error, please contact Famunera as soon as possible.

Famunera will investigate legitimate billing errors and, where an error is confirmed, may reverse or refund the incorrect charge.

5. Service Issues

Customers experiencing technical or service-related problems should contact Famunera's support team so that Famunera can investigate and, where appropriate, attempt to resolve the issue.

A temporary interruption, inability to use the service, or technical problem does not automatically entitle a customer to a refund. Any refund, credit, or other remedy will be determined in accordance with the applicable service terms and law.

6. Physical Products, If Applicable

If Famunera sells physical products, the return conditions applicable to those products may be provided separately at the time of purchase or in an applicable product return policy.

The non-refundable subscription provisions in this policy apply specifically to subscription and service payments and do not limit any mandatory rights that customers may have regarding defective, damaged, incorrect, or otherwise protected purchases under applicable law.

7. Exceptions Required by Law

Nothing in this policy is intended to exclude, restrict, or waive a customer's rights where those rights cannot legally be excluded or restricted.

If applicable consumer protection law requires Famunera to provide a refund, cancellation right, replacement, credit, or other remedy in particular circumstances, Famunera will comply with those requirements.

8. Chargebacks and Payment Disputes

Customers should contact Famunera first if they believe a payment was processed incorrectly or without authorization so that the matter can be investigated.

Initiating a payment dispute or chargeback does not change the terms of this policy. Famunera reserves the right to provide relevant transaction, subscription, and service records to payment providers when responding to payment disputes.

9. Changes to this Policy

Famunera may update this Refund Policy from time to time. Any updated version will become effective on the date stated in the revised policy, subject to applicable law.

10. Contact Us

For questions about subscriptions, cancellations, billing, or this policy, please contact:

FAMUNERA LTD,

Kampala, Uganda

E-mail: [email protected]

Tel: +256 786 224601 / +256 758 956755